Our Values at Liverpool Legal

What You Can Expect from Liverpool Legal

At Liverpool Legal, our values shape everything we do — from how we speak to clients, to the way we run cases and support people through often difficult legal matters. We're proud to be a Liverpool-based law firm with a strong local presence, but more than that, we're proud to offer legal services that are personal, honest and professional.

Whether you come to us for help with a personal injury claim, a business dispute, probate, conveyancing or commercial advice, our goal is always the same: to give you clarity, confidence and trusted legal support you can rely on.

We Listen First

Every client’s situation is different — so we take time to listen carefully before giving advice. We know that legal matters often come at stressful times. You might be grieving, under financial pressure, or navigating a difficult business problem. We don’t rush you, and we never treat you like a case number.

Whether it’s a will, a claim or a contract, our team will start by understanding what matters most to you — and we’ll shape our legal advice around your priorities, not just the paperwork.

We Speak Plainly

Legal jargon helps no one. One of our core values is clear communication. We’ll explain your options in plain English, without overcomplicating things or hiding behind technical language.

From the moment you instruct us, we’ll be open about what we can do, what it might cost, how long it may take — and what to expect at each stage. You’ll never be left chasing updates or unsure of what’s happening.

We Act With Integrity

We won’t take on a case if we don’t believe in it — and we won’t give you false hope just to win business. Our clients trust us because we’re honest about the risks, the costs, and the likely outcome.

We also understand the importance of confidentiality, discretion and professional ethics. Whether you’re handling a private family matter or a sensitive commercial issue, your case will be handled with respect and professionalism at all times.

We Use Our Experience to Make a Difference

Every case we handle is led or supervised by a qualified solicitor — often a Grade A solicitor with years of experience. We’ve advised on everything from straightforward transactions to high-value, complex litigation. But whether your matter is large or small, you’ll get the same level of attention and care.

We bring not just legal knowledge but real-world judgment, strategic thinking and local insight. That’s the Liverpool Legal difference.

Two hands gently clasped in a comforting hold, one with pink nail polish, in a medical setting.

We’re Transparent on Costs

We believe that cost shouldn’t be a barrier to good legal support. That’s why we offer:

Fixed fees for many services (including wills, conveyancing and LPAs)
Clear written terms with no hidden charges
Flexible billing for business clients
No win, no fee options for most personal injury cases

From your first consultation, we’ll explain what you can expect — with full transparency and no surprise invoices.

Person in a green sweater with a wrist brace on their left arm points at papers on a wooden desk, next to a black pen.

We’re Proud to Be Local

We’re proud to serve individuals, families and businesses across Liverpool and the wider North West. Our roots go back decades — as the successor to E. Rex Makin & Co, we’ve helped shape the city’s legal landscape and represented generations of clients.

But we don’t trade on reputation alone. Today’s Liverpool Legal is a modern, responsive law firm built around people. You won’t find us hiding behind forms or phone queues. You’ll speak directly to a solicitor who knows your name — and your case.

Cityscape with a tall glass tower at center, domed clock tower in the background, red brick buildings to the right, and a water canal in foreground.

Who We Work With

We act for:

Individuals and families dealing with wills, probate, trusts and estate planning
Clients making personal injury claims after accidents at work, on the road or in public
Property buyers, sellers and landlords needing conveyancing or landlord/tenant advice
Businesses seeking help with contracts, commercial leases, employment matters or litigation

Whatever your situation, you’ll find in us a team that’s approachable, honest and 100% focused on helping you move forward.

Speak to Us Today

If you’re looking for a solicitor who puts your needs first — not one-size-fits-all solutions — we’re here to help. Our team is ready to listen, advise, and support you with experience and clarity.